Refund & Cancellation Policy

This page explains how paid SalesSprint plans renew, how to cancel, and when we issue refunds. It supplements the Terms of Service. If anything here is unclear, email us before you buy and we'll answer straight.

How billing works

• Paid plans are subscriptions. They renew automatically at the interval shown at checkout (monthly or annual) until you cancel.
• Stripe processes every charge and stores your payment method. We never see or store your full card number.
• Team plans are billed on active practice seats. Changing seat count changes what you are billed at the next renewal, and Stripe may prorate mid-period changes.
• The free weekly challenge and any free tier cost nothing, so there is nothing to refund for them.

How to cancel

You can cancel yourself at any time: go to your profile and open the billing portal, then cancel the subscription. Cancellation stops future renewals. It does not end your current period: your paid access continues until the period you already paid for runs out, and then the plan lapses. You do not need to email us or talk to anyone to cancel.

Refunds

Because access continues through the period you paid for, we generally do not refund partial periods after a cancellation. We do issue refunds in these situations:

• Duplicate or incorrect charges. If you were billed twice, billed after canceling, or billed on the wrong plan, we refund the difference in full.
• The Service didn't work.If a defect or outage on our side stopped you from meaningfully using a period you paid for, tell us and we'll refund or credit that period.
• Recent, unused purchases.If you contact us within 14 days of a first-time charge or an annual renewal and have barely used the plan in that window, we'll review it and, in most cases, refund it.

Outside those cases, refunds are at our discretion. We would rather fix the problem or cancel you cleanly than keep money from someone who isn't using the product.

How to request a refund

Email hello@salessprint.ai from the address on the account, and include roughly when the charge happened and what went wrong. We aim to respond within 5 business days. Approved refunds are returned through Stripe to the original payment method, and your bank typically posts them within 5 to 10 business days.

Failed payments

If a renewal payment fails, Stripe retries it and we may limit paid features while the subscription is past due. Updating your payment method in the billing portal restores access. If the payment is never recovered, the subscription ends and the account drops to free access.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback can suspend the account while the dispute is open, and almost every billing problem is faster to solve directly.

Your statutory rights

Nothing on this page limits refund or cancellation rights you have under the consumer law where you live, including statutory withdrawal or cooling-off rights in the EU and UK. Where those rights apply, they win over this policy.

Contact

Billing questions: hello@salessprint.ai